Virgin Active - Boulders and Contact Centre

<p>I had been with Virgin Active for more than 4 years (probably more as I do not remember) and due to financial constraints, I called in to cancel the agreement as I was not using the membership regularly and could not afford the instalments.</p> <p>During this year, I decided to re-join the club. I called the contact Centre and Camilia who is a consultant there decided that Virgin active will now treat me like ****. <br />Firstly, they claim that my arrears are +R800 from an instalment of R200. How did the arrears get to that amount without denying me access to the club.<br />Secondly, she contradicts herself and claims I accessed the club in December 2014 when they had arrears running for the past 3/4 months on my supposed account? How could I access the club with those arrears?<br />Thirdly, Because of their incompentence of someone not cancelling due to incompetence, I must now pay in 50% or F-off??Really? This is not the vision that Richard Branson had for his customers and it is evident across his investments. Consultants like you Carmilia are bringing a disgraceful name to his ideals! Keep your club but I WILL make sure I spread the bad word around...guaranteed for messing me after enjoying my instalments for all those years. My whole family is there and they are starting with cancellations whilst we go elsewhere where we will be treated with respect.</p>