Virgin Active Boksburg K90 POOR QUALITY & FAULTY EQUIPMENT

Half of the wattbikes have been removed. Half of the handful that has been left does not work. Air runners dont work. Some of the spinning bikes dont work. I have logged a complaint with the Branch Manager, on 4 Nov. 2023, which you almost never see there.

Virgin Active has a 5 day policy for feedback and to get things done. Its now almost 20 days later with no response. Is that their attitude on customer service?

They are QUICK to take our money, on time, never miss a debit order, but most equipmemt are up to sh*t!!!

I would then want my money back for the past 6 months because why are we paying religously every month and have to struggle with broken equipment and then get ignored.??