Virgin Active Bluff poor customer relations.

I post this because I was challenged to do so by the manager of Virgin Active Bluff, Mohamed Dawood.

I have been a member of Virgin Active Bluff over the course of many years. Unfortunately this is the only gym accessible to me. I have been frustrated by poor customer care, bad maintenance and the "manager is always right" attitude. The air conditioning has been only running at 50% capacity for the last three weeks. On the 13th I spoke to Mohamed Dawood who told me that I was being unreasonable and that in his opinion the temperature was not uncomfortable and the problem was being attended to. I asked him if he had checked the temperature and he told me that he did not need to do so intimating that he was a walking thermometer..This was while I was standing in front of him with not a square mm on my clothing that was not dripping with perspiration! The Gym has been smelling because of humid air and sweat vapour being circulated the the fans that are being used to substitute for a properly working aircon. It seems that every request that I give Mohamed Dawood gets turned around to indicate that I am being unreasonable. I pointed out to him that it took me six weeks to get a refund out of Virgin Active and he asked if I got my refund eventually. I said after 6 weeks yes and he then asked me what my problem was. I told him that poor service delivery was the problem.

I have asked MANY times that the valuables lockers be attended to as the *****s in the hinges were loose and because of this they were a security hazard. I took Mohamed Dawood to the lockers and personally showed him the problem. After numerous requests I asked if it was necessary to bring my own *****driver to tighten the *****s. Only after that it was attended to. A two minute job.

In summary I am SICK AND TIRED of being made to look unreasonable whenever I bring up something that needs to be attended to. If my options were not limited I would not be training in a Virgin Active gym. Serious consideration needs to be given to giving PROPER customer service training to Virgin Active personnel. I paid for a years membership in advance and don't expect this kind of treatment. I have been around for many years and poor customer service is one of my greatest annoyances. I do not expect condescending attitudes. I am the paying customer NOT AN EMPLOYEE!

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