Virgin active blatantly dismissive towards members concerns with no remorse

Virgin active blatantly dismissive towards members concerns with no remorse

Over the past few weeks I have had the misfortune of liaising with senior members of Virgin Active South Africa who have displayed a nonchalant attitude and response to their members concerns .

An incident took place on 8 June 2022 at virgin active vodaworld where a personal trainer felt unwell and walked out the class mid session . Prior to leaving he addressed a few members who were continually disrupting the class . The summary is that the said members complained about the trainer, resulting in his termination from VA classes .

The majority of the members formed a group to sign a petition requesting VA to reinstate the trainer based on the majorities version disputing what was reported to VA .

After engaging with Hashem Noormahomed, Zandile Marutha & Monique Barron, I realised that Virgin Active does not listen to reason even when they are in the wrong or have made an uninformed decision.

Their actions have impacted no less than 100 members, with blatant disregard to meet with members representatives and reach an amicable solution for all parties affected .

Despite having petitions signed as well as individual requests drafted for the gyms attention , our requests are deemed , in my opinion , unimportant to Virgin Active .

An organisation that is built and run on members contributions should entertain their members concerns , especially when the complainants are from a vast majority.

I urge corporates and medical schemes to investigate Virgin Active thoroughly prior to collaborating on any benefit schemes with them , as you may leave your employees fighting a system which refuses to engage in discussions with members ,, yet routinely bills their members and makes regular contact when their payments are late.

In an age where the consumer of spoilt for choice , the onus is on the service provider to explore all options to achieve customer satisfaction .