Virgin active Bill

Virgin active is ewally testing my patience. I had done everything I needed to do to freeze my account due to lockdown via the link that they have sent.

All of a sudden in September I was debited but obviously the debit order didn't go through due to the fact that I was not ready for the debit order from them. On the 18 September 2020 I called them to cancel and spoke to a Indian lady who promised me it was not my fault, amd then on the 1st November 2020 I went to virgin active Maponya to go cancel my contract as now really I am not working and cannot continue shock of my life I am in earrers now of R908 and I spoke to a lady called Nwabisa Gcasamba who promised me that they will write off the amount reflecting as owed and her supervisor will call me back in 24 hours , since then I am still waiting for the call of confirmation instead I am getting calls daily from agents wanting me to pay the R908 which I keep on telling them the same thing.

Now I wonder if on the virgin active system is there no where were contacts are left?

I allowed for R181. 64 to be debited and yes it did go through.

I want to cancel my contract with virgin active and no more debit order must be made for my account, and the R908 must be written off and the relationship must just end.

Please assist