Virgin Active Bellairs - Misrepresentation and just chasing the money!!

I mailed the club manager (Reveshen Govender) who just passed me to his Sales Manager (Bafana Mazebuko) I guess with the hope they could offer me a "special package or convince me to come back" - pathetic... No further feedback or resolution.

I joined Bellairs Virgin Active gym via Vitality early 2024 and dealt with Shimane. The reason for joining was not only for myself but my daughter who is a figure skater for Central Gauteng (age 13). I was very clear that I will need her to exercise with me, which confirmed that it will be ok except doing free weights (which I agree with 100%).

On this basis I joined just to find out that she is being forced to be with Club-V, defeating the purpose of joining.

Monday 15 Jan I confirmed this with Shimane and asked for feedback which obviously, my sale was done and that was all that mattered, no feedback.

All of this proof is on WhatsApp.

I came in to cancel, unfortunately I cannot see the date due to the writing that faded on my copy but it was in your cancellations book ***. I was very clear that I will not pay the notice month due to me being misrepresented in taking the membership.

I have not constantly been bombarded by sms saying I need to pay R210 and now all the sudden R1500+ !!!?? What the hell?

If this is not cancelled and resolved, I will take this as confirmed to social media and the CPA.