Virgin Active Bel Air - Disappointed

<p>From: Danoksha ********** />Sent: 07 October 2016 18:30:03<br />To: ********** ********** Thabiso Phungula; Jeofrey Malivhusha<br />Subject: Virgin Active Gym membership # : ********** 072 / Discovery membership # : ********** 73</p> <p>Hi,<br /> <br />I haven’t been to the gym in months. I called the gym to cancel my membership as I noticed 2 debit orders of R345 went out :<br />1st of September 2016 and the 1st of October 2016.<br /> <br />I was told that my membership expired on 31 August 2016 already and that “I am now on a month to month”???.<br /> <br />I did not get a call from Virgin Active or Vitality to say my contract is expiring / expired and do I wish for it to be renewed. I am appalled that even though I haven’t been to the gym in months, you just “assume” that I would like to continue paying for something I am not using. This is ****************!. You CANNOT do that! As a customer I deserved a call or e-mail to approve you debiting my account.<br /> <br />Fix this!<br /> <br />I want you to re-imburse me for:</p> <p>01 Sep 2016<br />VIRGIN ACT ********** 534:50422<br /> R345.00<br /> <br />And<br /> <br />01 Oct 2016<br />VIRGIN ACT ********** 534:51122<br /> R345.00<br /> <br />Total : R690.00<br /> <br />Also, acknowledge this e-mail as my official cancellation. This is 25 days before the next debit order. Membership # : ********** 072 (This is the number on my card).<br /> <br />Utterly disgusted & dissappointed in both Virgin Active and Discovery Vitality,<br />DANOKSHA | Operations Director<br />Corporate Tech Trading (Pty) Ltd. | www.corporatetech.co.za<br />Tel: +27 11 ********** Mobile: +27 73 ********** | Email: ********** <p> </p> <p>On 08 Oct 2016, at 8:04 AM, Jeofrey Malivhusha ********** wrote:</p> <p><br />Morning Danoksha</p> <p> </p> <p>Hope you good.</p> <p>I tried reaching you on your cellphone and no response, I would like to meet with you regarding this matter.</p> <p>Please advice the suitable time for you.</p> <p>Be advised that as per your request your membership will be cancelled as of today.</p> <p> Regards</p> <p> Mpume Ngono</p> <p> </p> <p>From: Danoksha ********** />Date: Sunday, 09 October 2016 at 8:47 PM<br />To: Jeofrey Malivhusha ********** ********** />Subject: Re: Virgin Active Gym membership # : ********** 072 / Discovery membership # : ********** 73<br /> <br />Hi <br />Can we meet on Tuesday around 12:30pm?</p> <p> </p> <p>From: Danoksha ********** />Date: Wednesday, 12 October 2016 at 9:50 AM<br />To: Jeofrey Malivhusha ********** ********** Husband ********** />Cc: ********** ********** ********** ********** />Subject: Re: Virgin Active Gym membership # : ********** 072 / Discovery membership # : ********** 73<br /> <br />Hi Jeofrey,<br /> <br />I did not get a response from you. Please advise suitable time for you and I will come through.<br /> <br />DANOKSHA | Operations Director<br />Corporate Tech Trading (Pty) Ltd. | www.corporatetech.co.za<br />Tel: +27 11 ********** Mobile: +27 73 ********** | Email: ********** <p> </p> <p>From: Danoksha ********** /> Date: Thursday, 13 October 2016 at 5:51 PM<br /> To: Jeofrey Malivhusha ********** ********** /> Cc: ********** ********** ********** ********** /> Subject: Re: Virgin Active Gym membership # : ********** 072 / Discovery membership # : ********** 73</p> <p> </p> <p>Hi Jeofrey,</p> <p> </p> <p>I did not get a reply from you so I decided to pop in today.</p> <p> </p> <p>You were not in and I spoke to Pumi (Manager on Duty). She looked on the system and could see that I have a credit of R299. Then she said that will be credited to me as its showing as a credit on your system. She then called Sylvester (Accountant) who had a look and said that she will be debiting me another R49 at the end of this month, as the fees for October will still go off. I will be very ****ed off should Virgin Active do that. I have cancelled 25 days prior to the next debit order. See to it that this does not happen. I also want you to refund me the R690 for the past 2 debits which went off without my consent.</p> <p> </p> <p>Looking forward to hearing from you.</p> <p> </p> <p>Disappointed Member.</p> <p> </p>