VIRGIN ACTIVE , BEING SHADY

Just a head's up to new members who make the *bad decision* to join VIRGIN ACTIVE. If you sign a contract and it reaches its expiry date, Note that they expect you to notify them that you want to cancel, and failure to do so means your account is still active!

This is happened to me. I signed the contract in May 2018 , it ended in May 2020. Then there were no debit orders for 7 months, and then they subtracted my account fee again on the 31st of December. When enquiring about this issue, I was told they freezed accounts during the covid pandemic and that my account is still active and the freeze has ended hence the reason why they subtracted the monthly fee.

I had to cancel my account via Call Centre (not to great either btw). And there is no way I will be able to get my money back.

I asked around and I am not the only one. This has happened to so many people!! Absolutely disgraceful Virgin Active!