Virgin Active Bedfordview

I joined vitality in November with Virgin Active Bedfordview in JHB. The sales consultant was initially pushy and contacted me multiple times to get me signed up. He helpful until he had me signed up but thereafter was useless, despite multiple requests to rectify the issue. He acknowledged that the previous amount could be debited from me of R1100 and said if this happened I should contact him and he’ll sort it out immediately.

The original premier membership price was deducted of R1100, instead of the new vitality price. I’ve contacted the the branch, the sales agent and head office multiple times to assist me with a refund. No luck. Each time they say they’ll call be back…. and never do.

Ive been trying to rectify this since the beginning of December 2023.