Virgin Active - Beautiful gyms USELESS Admin

I took out a 1 year contract with Virgin Active and the salesman was fantastic. About as good and swoosh as their gyms. Really impressed.

I had to pay an activation fee of X and got sent and sms with a lesser amount which I paid. This then turned into a 4 month fiasco where they couldn't find my payment or subsequent payment making up the amount. All the time I couldn't use the gym. Multiple phone calls and trips to Ballito (100km round trip) twice I got referred to the account department.

After much debate and abuse online someone called who could actually do something about it called and offered me 2 months for free of my 12 month contract. I refused and asked for 4 months because that is how long it took to sort out the problem and the time I couldn't use the facility. After much deliberation 4 months were credited. I immediately cancelled the contract at the end of the term as I wanted no part of this USELESS organization.

Fast forward to the end of the contract and I receive no less than 5 phone calls telling me I have missed a payment and still need to pay R295. I asked every single person for a statement and none of them sent it through. 6th call the person hung up on me so I called back and Nosisa answered. I asked her to send me a statement, she held on the line and made sure I received it.

I sat down this morning and looked at all the debit orders that came off, to my amazement I have paid 9 debit orders and if we add the 4 free months this comes to 13 months. Haibo! and they want me to pay a 14th month.

I complained on Twitter and the social media team were very quick to ask for my membership details last week and promise resolution and typical SA social media accounts they promise to sort it out but then hand over to the useless admin and nothing happens. So here we are. I have the proof I paid for 9 months(including the attempted double debit they tried in December) and I am one month on credit.