1 reviews | Active since Aug 2025
Virgin Active bait & switch 2 year contract even though I signed for 1 year.
Walked in and requested a 1 year contract with Virgin Active as I had moved to a new province and was unsure if WFH would be in place long term so the decision to sign up for one year only was a no-brainer. Paused my account for 3 months due to dental surgery and not being able to go in and now my contract is 2 years and no amount of escalation is making it possible to get the contract cancelled. Club manager claims I signed a 2 year contract and that's that. 5 months of escalation trying to cancel contract led nowhere so stopped debit order as this is my only way to stop them taking money outside agreement. Getting phoned 3 times a day regarding outstanding money. Still no phone call regarding the bait & switch contract as I did not sign a 2 year contract but being held hostage by Virgin Active. Club where I signed up says I have no foot to stand on as the original salesperson who signed us up no longer works there and I should have picked this up sooner. Not sure how as the contract is digital, no copy was sent to me and I had no reason to doubt their ethical business practice (or lack thereof).
