Virgin active bad service

Good day My name is Andrew Parker residing in Durban I'm an active member at virgin active for about 8 to 10 years now I signed up at virgin active Pavillion... Since then gym has been a lifestyle.

My job requires me to travel in and around the continent.... Witch is part of why virgin active is my choice of gym.

Dispite the fact that attending the gyms in Durban have been a constant frustration or disappointment with their pathetic service dilivery..... We are constantly fighting a battle between broken machinery no air conditioning in the gym area and change rooms... And the sona being out of order....to be particular this I have experienced at Pavillion being my home gym after pinetown gym being shut down...and kings park being my secondary gym as it's closer to my place of work.

So for the past 4 years I have always attended gym at any virgin active within my premium rate.

To my surprise yesterday I went to gym @kings park.Parked my car did a 5k run to get back to the gym.... Start a workout shower and head off to work as per my normal routine.

I get to kingspark witch again is part of my routine.... To get rejected at the door on some explanation..... That I have to go and gym at my home gym because open access has been canceled.

Now as a member of virgin active for so many years... never have I been rejected at the door regardless of the situation....the service or the manor in witch the situation was delt with was apauling the only solution to the problem was for me to pay R200 to change my membership in order for me to get access ... I then had to jump into my vehicle due to time running out as I have to be at work at a certain time I leave sweaty unable to access gym an take a shower.

According to my knowledge a form of communication should have been sent out to the members and a notice put out at the entrance....to avoid us being turned back at the door..... Taking into consideration that not only our time would be waisted but fuel etc.

I am disgusted at the level of service I have received from virgin active there was no compromising....or even an urge to accommodate or meet the customer halfway as they should be prideful at customer service especially being a loyal member of the gym for so many years.

I am currently considering a different gym because this has not been a pleasurable experience.