Virgin active bad service

On the 16th of May we had SHEQ day where we had Virgin active consultants offering membership. Intially they had said that you get up to 65% off if you to go to the gym up to 12 times. Failing to tell us you have to have sanlam reality to qualify. They called two days later told them to suspend it until end ofJune, they did the Debit order will be going off 1st of June. When I call the agend he doesnt pick up my calls