1 reviews | Active since May 2015
virgin active bad experience
Virgin active welkom needs to up on their hygiene <br> firstly most members dont use sweat towels, then their sweat is left behind on all the machines.. and as far as im aware its in the rules all members should use towels<br> <br> A incident occurred this morning in virgin active welkom..<br> firstly my fiance, my self and my mother was using the seated calve machine when a member came a pushed my mother off the machine as he states he was using it ...<br> Unfortunately he wasnt as we were about to finish our last set.,<br> we tried explaining that to the member and that he should use a sweat towel just for hygiene reasons at all times as it is the rules of the club or at least that was my impression. <br> He became aggressive, and arrogant And Started shouting.<br> he needs to learn to be patient, and learn how to speak to people specially a lady<br> <br> We did call a manager, and did a statement.<br> However I still felt management did not take the situation seriously. The member involved in this instance in not alone in disregarding of club rules...<br> <br> THIS CLUB IS THE WORST OF ALL VIRGIN ACTIVES HAD A VERY DISGUSTING EXPERIENCE. ....
Thank you for taking my call today.
It is with the utmost of apologies from myself and Virgin Active to have heard of your experience this morning at our club in Welkom.
Apologies go out to you, your fianc? and your mother in-law for being treated that way from another member. We take these matters serious and will be investigating this incident with utmost urgency.
I have been in contact with the Club Manager and the Manager on duty at the time of the incident and they will be reaching out to you soonest.
Again please accept our apologies as we try and resolve this matter.
Kind Regards
Chris
Thank you for taking my call today.
It is with the utmost of apologies from myself and Virgin Active to have heard of your experience this morning at our club in Welkom.
Apologies go out to you, your fianc? and your mother in-law for being treated that way from another member. We take these matters serious and will be investigating this incident with utmost urgency.
I have been in contact with the Club Manager and the Manager on duty at the time of the incident and they will be reaching out to you soonest.
Again please accept our apologies as we try and resolve this matter.
Kind Regards
Chris
