Virgin Active awful service
<p>All virgin active does is rip people off, I asked them to cancel my membership and my dependant and few weeks later requested they reinstate my own membership and downgrade, I was told the amount I will have to pay is R 235, for cancellation of which when I called to reinstate my membership was not the case.</p> <p> </p> <p>Today they deducted both full premiums and they are still charging me downgrade and cancellation fees after not executing my request</p> <p> </p> <p>On my dependant membership, the agent has the courtesy to tell me that my daughter can attend gym for the month of August, the initial communication was that her last day of gym will be the 3rd of August, now the agent has the audacity to say she can go to gym this entire month because of their mistake</p> <p> </p> <p>Why do I have to pay for Virgin Active's error.</p> <p> </p> <p>I requested a cancellation, and I was given different amounts that I have to pay, on each and every call nothing is consistent ..</p>