Virgin Active Atrium ABSOLUTELY PATHETIC

In December 2019 a Sales Consultant named Tavares asked me to sign up with Virgin Active Atrium with a signing on fee for R50. And thereafter my monthly installment would be R120 as i am a vitality member. End of Jan 2020 i get debited R380 which is the full fee. I phone Naushad at the Atrium as he is head of the Sales Division and he responded by telling me he will phone me back the next day. It has been almost 24 days since he promised to call. Marco who is the Club Manager is not around and there is no contact number for him.

Whilst this is going on, i keep getting debited by Virgin active to which i return the debit at my cost. Tasneem from Head office in Capetown informed me that in order to stop the debit, i must go to my bank and do so. I spent 2 hours at the bank for the bank to tell me that only Virgin Active can do so. So Virgin Active **** about the debit order.

I am not a fortune teller but at the end of Feb, best you believe that Virgin active is going to double debit me. Nobody from Atrium is calling me back. There is a lady named Ronelle who is from a different Department, is the only one helping me. I have the whatsapp thread conversation between Tavares and myself, but nobody is even asking for it.

Please somebody tell me what to do? I dont know how many more times i have to tell the same story to different people at Virgin Active before something happens