BR
Belinda R

1 reviews | Active since Oct 2014

16 Mar 2018, 10:02

Virgin Active are ************s! Stay away from them!!!!!

Be very careful when doing business with Virgin Active. They are a bunch of ****** and ************s! There Customer service's only interest is getting you to sign a contract, how you will pay for it is not there concern. My son is 18, just out of school, and walked into Virgin Active, and they allowed him to sign a contract giving his banking details, and he has no job or income. They don't need proof of income. You don't have to earn any money, you can join! There is no due diligence done to say let us see 3 months bank statements to prove you have an income, or proof of how the account will be paid. If they contacted me as a parent, and asked if I would be willing to fund my son's gym contract and pay the R2000 joining fee, I would have said no, as I am unemployed and also do not have an income. But they don't call, they don't check anything!!!. Apparently they don't even ask you if or how you are going to pay. If you're 18, you can sign a contract, and then they have you. To get out of the contract will cost you R3000. So anyone off the street can go in and sign up, without having any money or income. You can go to gym for a month or 2 for free, before I assume they will block you. They will just keep billing you, and you will get a bad credit rating, but that's ok. Virgin Active don't care. They have you now!!!!! They are underhand ************s! Their Standard operating process stinks! And try calling, nobody comes back to you!!!! Disgusting service Tygervalley Virgin Active, and Customer Service!!!!!!!!!!

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