Virgin Active appears to ignore complants

This was written to Virgin Active on the 12 January but to date no response in spite of promising a reply within 24 to 48 hours. They are either very slow in responding or do not take complaints seriously. The situation in the urinals has not improved and is to say the least , disgusting! I wonder if using Hellopeter will get reaction from them!

Hi Daniel

Thank you for bringing this to our attention.

Please allow us the opportunity to investigate the matter and provide feedback. You will receive feedback within 24-48 working hours.

Regards The Virgin Active Team T *** W virginactive.co.za

From: <***> Date: Sunday, 12 January 2020, 09:00:25 To: <***> Subject: Web Request: I have a general feedback [Case: 8fXwoz, Ticket: ClVcWZ] Contact reason: I have general feedback Full name: Daniel Van Staden Email address: *** Contact number: *** Club name: Stellenbosch Message: I have on a number of occasions complained about the unhygienic conditions in the mens urinals but to na avail. I even took the manager to have a look but still there has been no improvement. The urine on the floor is disgusting and seldom cleaned.