Virgin Active - Appalling Service, worst ever experienced

When joining Virgin active all is well, customer service appear to be a priority, however once you cancel membership, you are treated the total opposite...I personally visited the Virgin Active branch in Amanzimtoti on January 02, 2019 – not sure of the exact time – but the branch CCTV records would confirm such – it was before 10h00. I requested the Manager of duty – a Lady at the time – what the procedure was to cancel my membership as I am not able to continue with such. I was requested to hand in a written cancellation document at the branch which I did later that afternoon at approximately 14h30 – again the branch CCTV records would confirm such. As far as I was concerned the cancellation was tendered and ito the Consumer Protection act – as a consumer - I comp**** with the requirements.

I have subsequently been handed over to a Collection Agency (SSD) - upon my inter action with the branch, I received appalling assistance, the Admin Manager, Charlene Samuels were not interested to resolve my complaint, only stating that I have no Proof I cancelled!!!

Her Response.... You can contact the handed over department regarding the below issue, as your account is no longer with us.