Virgin Active - Another NON- performance.

Virgin Active rolled out a new app. This app gives rewards voucher that virgin active do not honor. I went to the Kauai in Virgin Active Boksburg (K90) to redeem two of my rewards. When I presented them, they did not work despite the fact that they have not yet expired. The cashier just said, "OH NO not another one of those" and no other explanation. So both rewards not redeemed. I contacted Virgin Active help line on ***. The only answer I got was "I escalated the issue to IT and they will email you." That was last Friday 2023-06-09. PATHETIC if you ask me. Why offer something and then not honor it.