Virgin Active and its Pathetic Service.

I am struggling to find the best way to explain the extreme dissatisfaction I have for Virgin Active and their *********** sales staff and sales management.

I am a new client, went for the December get January free deal. Do not go for any of their deals. They have made very sure its not you benefiting what so ever. From day one I have only received terrible service, lack of information and low level skills. This I can only think is due to training. Must be, surely.

I advise any and everyone to stay as far away as possible from Virgin Active. Do not make the mistake of signing any contract binding you to the disgusting service you will receive. You need to go anywhere else.

From having no plastic cards for access (like I said day one), to getting the debit order dates wrong, third month in a row for me so far (after calling three separate times. This excludes me speaking telephonically to the so called "Central Sales Team Leader Miss/Mrs Kouthar Johnson" who seems willing to assist but actually has zero interest. I've sent countless mails and I mean atleast 5 maybe 7 emails to this person advising and information them of how to set the account up correctly to suit my requirements well within their terms and conditions. Total failure thus far. Biggest mistake I've made in a while.

So what I would hope anyone doing their research which I regret I didn't do takes from this is block the idea that Virgin Active even exists. It will only be to your benefit. DO NOT FALL FOR THE TRAP!