Virgin Active Admin failure

With the state of things these days (Corona virus) Virgin Active gave us the choice of delaying our memberships for 2 months. I app**** for this freeze, twice as the first time I got a sms to say they were going to debit my account. So I app**** again. Come September and they have debited my account anyway. Again I emailed them but have received no feedback for over a week. I have emailed them again but have little faith in their admin abilities. This is not the first time I have had administrative issues with them, particularly the La Lucia branch. They are consistently disappointing and am close to cancelling my contract. Terrible service.