Virgin Active - Actively Robbing Customers

I was debited at the start of September for R500. For using the gym in September they say. Also that communication was sent out about freezing my account which I never received. So I have paid R500 plus a further R300 odd because some cancelling notice. On top of that, the call centre agent I spoke was rather rude and hung up on me at the end. Given I work in a call centre, I know what customer experience on a call is and that my dear company is poor call handling and etiquette. A reflection of the company and its poor service.