Virgin active accounts is the worst ever!!!! They rob you and never provide feedback. I don’t recommend it at all!!!!!

I joined the gym in Nov 2023, upon joining there was a campaign where 1st month was free. Come December I was billed and the amount billed was higher than what I was supposed to pay as I was also on Discovery vitality.I was unable to go to the gym since I had done a medical procedure the previous month but I was communicating with the virgin active consultant that recruited me. She told me that vitality is active and everything was in order that she will follow up and log a refund.(I have WhatsApp conversations) Jan 2024 I was debited a higher amount again and had to go to the gym to follow up because I wasn’t receiving any constructive feedback. I was told that vitality benefit at gym is not activated, I had to pay activation fee and only the some of the amount paid was refunded. I was put off at a worse off position because the virgin active consultant gave me wrong information and did not activate vitality in December even after asking numerous time. Fast forward to May 2024, I’m debited a higher amount and I’m told that my son who is on my vitality benefit has been removed from vitality ? I ask why or who made that cancellation and I’m sent from pillar to post. My son is on my medical aid, so automatically he should be on vitality and it goes per family. So I need virgin active to refund me the money they ****** me in January and the Money the took now in May.