Virgin Active Accounts dishonesty.

Good day, a month ago in November, I have requested Virgin Active to cancel my account. A lady advised they will give me a further 50% discount for the remaining 2 months and I can decide if I would like to continue next year. This has never happened and Virgin Active should go listen to the recordings, sad to know that this was a false statement. I trust that this is not happening to other customers. Please investigate this urgently. Regards