Virgin Active account

I had an account with virgin active until January 2021...... or so I thought.

So let me bring you up to speed, since lockdown started I froze my account until it was unfrozen when the president announced that we can go to gyms. Because I cannot gym with a mask I chose to not go to the gym but still paid for the premium each month.

In January 2021 I got a call from a guy at virgin active and advised that I need to pay of which I explained to the guy that I need to freeze the account as I'm not going to the gym. He advised that they can only cancel my contract and January 2021 will be my last payment.

Guess what.......? I agreed to cancel the account and paid my last premium as I was promised. A few months later I start getting calls from Virgin Active saying I need to pay my account, I had to explain why I stopped paying and asked for the recordings of which I have been promised to get on so many occasions but still waiting.

I thought that was the end......, but yesterday I got a call from DMC saying my virgin account has been handed over, my last payment was done 2019.

I'm confused!!!! How is this possible? Is virgin active not looking for the recording where they told me to make my last payment in January 2021?