VIRGIN ACTIVE

On the 31st August I was called to inform me that my daughter turns 18 on the 1st September 2022 and then she would move to an adult rate (from R 250 to R 599), I explained that I felt this was unacceptable to call a day before, but understood I was required to give a months notice of cancellation, which I did. I then received a call from the retention department offering me a special contract from October to December 2022. At the end of the October they took my full R 599, I then pursued sending emails Mirriam, who had also called about retaining me (I probably received about 15 different people phoning for this purpose). I explained to Mirriam what had happened and she said she would escalate to get it sorted. I eventually seem to have had an amount refunded, but this doesn't tie up to the amount I am expecting. Just from the first month it should have been R 479, that doesn't include the other months where they over charged me. No one is interested in resolving this matter. I have asked for a breakdown of where the amount came from and still I have heard nothing. Virgin Active are very good at promising the world and will sell you anything, but are never able to deliver. The contract for my other 3 children and myself are coming to an end soon. Perhaps I need to move to where my business is valued.