Virgin Active a ***** who ***** their customers

I closed my account with Virgin Active and asked what is the settlement I need to pay. I was talking to Priscilla Gubesa who emailed me the balances and I asked her to close the account and send me what I need to pay she did not do it and I followed up with emails and phone calls with no response or help. Virgin active has handed the account over and I tried reaching out and forwarded email communication to them it seemed like no one knows what to do or be accountable for the error of not closing the account. They are a ***** company who does not take accountability of customer’s account and fix the errors they have made. All they do is ***** people with their money then if you question and ask them to fix their errors then they run away.