Virgin Active a ****

Good day I took membership for my fiance last year at Balfour Park, I was explicit to the sales man that, we were moving to Greenstone in Feb as I had bought a house. I was assured that I can take the membership for her, and, when we move, we can migrate to Virgin active in Greenstone, without mentioning any thing about price top up. Now my fiancee cant gym at the greenstone virgin active but am paying money. They telling me about cancellation fees so on and so forth.