VIRGIN ACTIVE A MONEY-MAKING SCHEME

I AM ABSOLUTELY DISGUSTED BY THIS COMPANY. On the 2nd of September I went into the Richards Bay Virgin Active Branch. I requested an explanation for Double my debit order going out the day before as I had not used the gym the whole year due to the lock down. I was apparently charged for February and September's debit order. I then, very unhappily, paid for those two months. However, I demanded that my account be closed with them as I no longer had the funds to pay for this after the lock down and being a student. The branch was currently experiencing load shedding but took in my cancelation letter and said that it would be processed. In the middle of September, even more money had been taken out of my account so I went back yet again. I was told that my cancelation letter had been lost. I very furiously wrote another one and paid the cancelation fee. October came and double my debit order was taken out of my account AGAIN! I went to the branch and demanded my refund which they said I would receive within 15 days. It's more than 20 days and no one has contacted me nor have I received my refund. I wake up this morning only to see that money has been taken out of my account again!!! I am absolutely FURIOUS! This is absolutely ridiculous and I'm going to give them the worst publicity as they are simply a money-making scheme with disgusting service from head office as well. I demand all my refunds back!!!!