Virgin Active a disappointment

I've been a Virgin Active for over 7 years now and although I've had no complaints as such, I can't say that they've been an excellent service provider.

Today however, I have really had it with @VirginActive. I had transferred my membership via the app to Southgate as I intended to access it in August as it proved convenient for work reasons. I then recieved an SMS at the end of the month saying that the gym has closed down.

I called headoffice only to be told that I would not be able to access other gyms on the basis that I had signed up in July!! Why was it still an option to transfer to the gym if it was going to be shut down in the first place??

There really should be some sort of compensation in this regard for a fault on their part and yet, here I am, filing a complaint because a company as massive as Virgin Active can't do things right to begin with.