VIRGIN ACTIVE - A COMPANY THAT DOES NOT CARE

I took a 2 year contact 6 months ago for my ex wife to aid with her joint mobility and pains . She tried exercise but has found this worsens her joints and she is unable to walk , drive etc. She is diagnosed with Rheumatoid arthritis and is on disease modifying agents to suppress the very active disease . Thus her gym contract is been wasted . I contracted Virgin Active to transfer contract on to my name , to benefit from gym membership as she is medically unfit to continue . The response shows a total lack of humanity and shows me that Virgin Active treats its members as numbers and money banks only. I was told to pay a 40% cancellation fee and then take a new contract if I needed. True the rules might be no transfer of contracts BUT this was never highlighted by consultant when contract was taken . We are now paying for a contract that cant be used , I'm willing to still pay to use it .Looks like Virgin Active is not a gym for people or families but a money hungry con artist business. VIRGIN ACTIVE A COMPANY THAT DOES NOT CARE !