Virgin Active *****

"Unsatisfactory Experience with Virgin Active Membership Transfers": I recently encountered a series of challenges while transferring my wife's membership from Gateway Virgin Active to the Lalucia branch. The problems began on the 1st of June when an extra charge of 650 was debited from our account. This occurred because my wife's Gateway membership wasn't canceled when the Lalucia one was created.Initially, I approached the staff member at Lalucia who had created our membership, hoping for a quick resolution. Unfortunately, my efforts went unanswered. The situation escalated when, on the 1st of July, another unauthorized charge of 650 appeared on our statement.In July, I spoke with one of the managers who assured me via email that the membership was canceled. However, on the 1st of August, yet another unauthorized charge of 650 occurred. At this point, my patience was wearing thin.I reached out to a second manager who, once again via email, promised to refund all the extra charges by the end of August and even offered two months of free membership as compensation. Regrettably, the promised refund never materialized, and we did not receive the two months of free membership as agreed upon.This ongoing issue has left me deeply dissatisfied with Virgin Active's customer service and billing processes. The lack of communication and failure to deliver on promises have tarnished my experience with the company. I hope that Virgin Active can rectify these issues promptly to regain my trust as a customer.