Virgin Active

So Covid hits and gyms close but we are still expected to pay even though we have no access to the gym. Forget this, I inform the gym and the call centre from cape town that I want to cancel because I don't have any time to visit and this was prior to Covid but what happens??? Ignored as usual because nobody wants to lose a client. Even after taking up personal training offers etc and paying them via debit and cash at the gym in Lenasia.