VIRGIN ACTIVE

<p>I have complaint months back about a bike that is broken at virgin active westgate, i got a call from the manager Stefan and he said the bike will be fixed..i went away to work in dubai came back a week ago i went back to do a spinning class and got on the same bike and yet it was still broken</p> <p> </p> <p>i contacted virgin active to complain, they go t back to me via email and attached the manager stefan to the email he contacted me again and i told him the exact thing i told him months ago and explained to him what is wrong with the bike, he gave me more attitude about he gets guys out to fix the bikes...</p> <p> </p> <p>saturday i went again for a spinning class to only find the bike is still broken, i went down to the front desk to get him there...i asked him to come with me, so i can show him the problem so that they can fix the bike....he had such an attitude he cannot leave front desk, instead he asked one of the other staff members to go with me to check the bike</p> <p> </p> <p>firstly i am dissapointed his the manager he has no people s****s...Secondly i feel he should have been hands on with the issue at hand and let staff be at front desk and check whats the problem with the bike..Thirdly they say they replaced the old bikes with new one..if the bikes was so new it will not be so rusted by the pedals, i feel we pay our gym fee not to get all these problem "VIRGIN ACTIVE" is suppose to be the best gym and only advertise themselves as only the best with the best equipment....does this mean i am paying a gym fee to go cycle on second hand equipment</p> <p> </p> <p> </p>