Virgin Active

I called the virgin active call centre on the 27/08/19 requesting a down grade to a red club. The call centre agent advised me the change fee is R200 and the new monthly fee is R82,50. I asked is there any other fee she confrimed saying no. I was to late to change my existing debit order of R297,00. She the agent to me "no problem mam virgin active will deduct the R200 change fee and R82,50 monthly fee which will leave my account in a small credit. I agreed to it. Today i was called from the call centre stating im in arrears of R85,50. How is this even possible if i was debited R297,00 on the 01/09/2019. Now they saying i owe some integration fee plus admin fee etc. What a load of nonsense? Virgin active got *********** staff working there who dont even know their own company rules. I personally dont advise anyone to join virgin active cause you just going to be mislead and cheated. Over and above that Maria from accounts department is extreamly rude. So sad and dissapointed.