Virgin Active

Rude, arrogant and ***********

After being with Virgin since 2009 (Last time I signed a contract with them)

I called Head office and spoke to a manager there who confirmed that since the last contract I signed with Virgin Active was in 2009 I am currently on a Month to Month contract

I then proceeded to ask how I might have an arrears off 3 months on this so called month to month contract.

Then I explained that my medical aid was canceled and I had lost my Job but I have since recovered and would like to join the gym as a premium member, however I am not willing to pay for three months of a 'Month to month' contract that I was not aware was still running and did not use.

I have spoken to staff on all levels and from different clubs including head office.

Non of their staff know how to handle a situation like this

They we're without exception rude, arrogant and inconsiderate and did not know what to say or do

I had the phone slammed down in my ear by Virgin Active Eco Park, Centurion

I had to call Virgin Active Centurion 4 times just for them to tell me that they will get back to me which NEVER happened

I phoned head office more that 5 times and was met with arrogant and *********** staff each time, eventually got to speak to another rude manager at head office which promised to get back to me within the next hour, surprise surprise, they again failed to get back to me

Shocking!! they have lost a life long client and I will be joining Planet Fitness as result

Honestly disappointed