Virgin Active

Virgin Active has just caused me stress and eternal headaches. My husband and I were members at Virgin Active, we were with them for a whole all our payments always up to date. I fell pregnant and could not train anymore. I stopped going to gym but husband still went and we continued to pay for both our memberships. I then went onto maternity leave and it was Unpaid... my husband also had to stop training for that reason as I am the only one earning a salary. We went into Virgin Active to talk about my 3 months that I would not be able to pay our memberships and need to know what to do from there. The lady behind the counter looked at our accounts and said that My membership was cancelled but my husbands one was still active, firstly I didnt cancel my membership. We didnt get any info regarding what we must do for the 3 months. The lady said we must phone Head office which we did. We couldnt do payments either. So I eventually gave birth and baby had complications and were in ICU for a week costing us a fortune because we couldnt pay our medical aid either as i was on unpaid maternity leave and UIF was pathetic and only paid out the last month of my leave. I had endless of phone calls from Virgin active and we had to do this explanation 100 times. We eventually went into gym after baby was well enough to go out. We spoke to the manager and said we will just pay the money we owe for the 3 months i didnt pay, our accounts werent put on hold like they could have done because they had very poor customer service and we werent explained what to do just sent away to make one phone call after another. The company MBD is constantly phoning us even after we paid the amount in full that we owed for the 3 months. The MBD say that Virgin Active is charging us extra now and handed us over because we didnt want to rejoin the gym. I am so sick of this, they waste my airtime constantly going there because of their mistake and costing me extra money! I want answers Virgin Active! you do not train your staff properly and your customer service is so bad! The phone calls and sms are driving me insane, i have to explain the situation once again to 100 different consultants at MBD phoning me. This is your mistake VIRGIN ACTIVE!!!