Virgin active

I changed my contract on the 29th of December 2017 after I joined Sanlam reality program. With my previous contract I was paying 555, with my current I’m paying 715. My account was debited twice on the 30th of December 2017 for 555 and on the 2nd of January 2017 for 715. I reversed the 715, since there should’ve been two debit orders. Went to new market virgin active spoke to itumeleng, she told me the coorect debit order was the 715. I asked her if I could pay the 160, she told me it’s not appearing on the system as yet should wait till it does.

7th January I’m attempting to do online booking I can’t, I called the VA customer center asking them why I can’t do online bookings. After speaking to 2 agents, I get told it’s because my account is arrears. Was transferred to accounts , explained to mxolisi he told he cannot see the 555, I should send him my statement. Got a response from Anthony, the 715 has not been received. He’ll forward the query to treasury. Of course he won’t see the 715 because it was reversed. Do your guys know what they doing? Everyone can see the 715 but no one is saying anything about the 555 which I highlighted on my statement.

Went to new market to workout, couldn’t go in because my account is I arrears. Had to do a lot of explaining till I was allowed in. Where is the fairness in this? Taking my money from my account was all fun and games yet when my query has to be sorted out it must take forever.

The lady spoke too told she’ll transfer my old contract to the new one, and should pay the 160. It’ll only clear on Wednesday. I should go another day, at another club to be told the same story about my account being in arrears because of the incompetency from VA.

I couldn’t attend my class because it was fully booked because you blocked me.