Virgin Active

A consultant called regarding my debit order and She suggested that i must move my debit to the 25th, i agreed. it was debited and only 1 debit, on the 01st they debited again and no money was found. i have been charged R110 for the unpaid. Virgin active have been calling me every day and i am still waiting for the recording. THEY PROMISED THEY WILL GET THE RECORDING IT HAS BEEN A WEEK NOW. WHAT DO WE DO.