Virgin active

I had a gym contract with virgin active and it ended in July 2023. Then I was offered a discount by Thembisa Nguta that works at retention she offered me a discount if I extended my contract and she said I can cancel it at any time, this was said over the phone. She then sent an email as per our telephone conversation. After the first debit order in August I decided to cancel and I sent her an email and she didn't reply. I then decided to call them and I was told to send an email to getintouch@virgin and all I got was an automated response nothing else. I then decided to reverse my money and today I receive a call claiming that I owe them R220. I'm so disgusted by their service and the lies the consultants tell customer. I sent and email requesting for the telephone record that we had on the 21/07/2023 and no response as usual