Virgin AbleBodied Members Only?

Certain staff at Bryanston Gym were exceptionally rude and unfriendly. A customer web query was sent regarding the incident - and while we did receive a response of sorry and we will contact you - no follow up happened. The question is this, does Virgin Active ONLY CATER for able bodied members - do you completely disregard disabled members - and the specialists that operate out of your clubs who cater for rehab requirements. That is the experience we had, paying club members who need rehab, treated with disrespect and disregard.