Virgin *******

I have recently signed up a membership with Virgin active Vanderbijlpark. The sales consultant that signed us up is Thuli. She was accompanied by her manager Lebo. The precise date was the 6th of January 2025. The agreement of the transaction was that Virgin Active would debit R390 in February and in march we would convert membership from premium to normal club membership. On the 25th of January 2025, Virgin active has effectively deducted a staggering R 3700 on my account. This is unauthorized and *****ulent. I find that virgin active does not observe any principle and can just willy nilly change the rules and facts as they see fit. I want a total reimbur*****t of all my money, don’t even want to carry on with membership since I can’t trust them anymore. Nothing they do is in good faith. I also demand that Virgin Active South Africa addresses the issue of inconvenience caused in my finance arrangements. I have now accrued debit order returns/ rejections which goes with a cost hence I demand restitution and recourse for all inconvenience cost and traumatic experience.