Virgen Active Contract - Ungrades with Momentum?

We took out a Virgin Active contract at Hazel Dean.<br> We alsow have Momentum Life Insurance, so we App**** for the Momentum Multiply.<br> All was in order untill we wanted to UPGRADE to Premiem Menvership / National <br> I went to HazelDean, Thinking they can UPGRADE my Virgin Active contract.<br> - they could not do it, and i was told to contact Momentum Multiply.<br> - Virgin active staff phoned Momentum Multiply and the they gave the phone back to me.<br> I could not UPGRADE the contract, because i wasnt the MAIN MEMBER. <br> Realy!!!<br> <br> Then we phoned Momentum from my home<br> - only to holding on the line, twice for 10 minutes + ...<br> - then we phoned Virgin HeadOffice, waited 6 minutes on the line, only to be told by VirginHeadOffice. <br> - We need to speak to a Momentum Multiply to UPGRADE the contract to Premiem.<br> <br> My broker Quintin faxed a signed letter with instructions to UPGRADE, to Momentum Multiply on the<br> 4 Feb 2016.... Its today the 15 Feb 2016 and it still is'nt done?<br> Monentum only takes 24hour to upgrade a contract ext... <br> YOU MUST BE JOKING!<br> <br> Virgin Active HeadOffice never tell n customer you cant HELP them.<br> Momentum Multiply need more people to help with Admin and customer services.<br> HeadOffice HELP.