Virgen Active

We have signed up to virgen active but due to the pandemic we can not go to the gym. And we still can not go as club v is still not open and no one can give us a date when it will be open again. So this whole time we have to pay for something we are not using. We phoned in an asked for our account to be suspended for now, but then we have to pay even more what we are currently paying. Last month i phoned in to cancel the contract, and the lady said before i cancel can she not make our premier lower to R75 a month. I advised her she needs to do the same to my husband account. Then she said she can do it but she needs to call my husband first. That she never did and month end came and the full amount for his account was taken off. Truly not happy with the experience so far.