Violation of customers rights

Hi I opened the account with Virgin Active and due to lock down lost income. My account was then handed over to Shapiro Shake. I paid the account since the debt collector was now harassing me. In the months I've been paying the account I have not received any statement. Every time I call to the call centre I'm given different amount to pay. I've been asking for my statement no one provides and my balance is always increasing dramatically with no reason. They are telling me they charging me for calls which I've been telling them I don't want to receive. Virgin Active sold my information over to them without my consent and now they have no interest of intervening. Im being taken for a ride and this is in violation of my information as per POPI act and violating my right as a client wanting to rob me.