tM
thalitha M

1 reviews | Active since Jun 2015

18 Jun 2015, 21:12

vigin active consultant woed me into a contract un

My name is dumisani ndlovu.some time beginning of lastyear in august,l visited virgin active at balfour to join the gymn unknowingly that l will be put under a contract l never signed.l cant remember the name of consultant he didnt go through any terms and conditions with me, he only asked how i wanted to make payement of which i told him by debit order,at the time because l was excited l never bothered to ask more, as he told me it was a monthly fee but duration and all wasnt revealed to me.l agreed the debit to be done on the 27th of each month.from there on i never managed to attend gymn of which after 4 months i went to the bank for my statement only to realise virgin active had been debiting for 4 months.l went virgin mobile and the consultant apologised and promised that it was going to be rectified.my bank requested l upgraded to a cheque account and from there they started calling me and my fiancee .then started getting calls from a debt collection called nba ,it has been an endless fight , l saw the consultant who promised to promised l wasnt going to be called , threatened to get blacklisted

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply19 Jun 2015, 15:53
Official
Hello dumiletty,

I hate tried to touch base with you via your mobile phone but to no avail.

In the attempts to resolve your concern I do require more information from you. Please look out for an email from me sent to the email address listed above.

I look forward to your response.

Kindest regards
Robyn