Very weak customer service from virgin active

I cancelled my virgin active membership due to the recent membership increases.. a consultant called and i explained the financial issue.. hey then convinced me to downgrde to a cheaper gym.. i agreed.. but wasnt willing to pay a transfer fee of R245.. the consultant waied the fee and said i wont pay the transfer fee because i wanted to cancel membership.. virhin active went and charged my account.. 2 monha later i cancelled my membership and hey syarted calling me for the transfer fee and mwssaging me that i owe them.. i have now phoned and talked to 3 different consuktants and each one promised they will go and kisten to the recording.. i havent received any feedback from any of them.. but i keep getting calls for the money that i wasnt supposed to be charged for.. extremely weak customer service from virgin active to someone that was a member since 2012