very very very very very bad service

<p>i signed up with virgin active in march 2017 since to date they cant even load a debit order succesfully. i've been phoning to cancel the contract but with no joy- called head office they told me the person who loads the debit order took down the incorrect account number. why must i suffer to virgin active incompetence. i've asked to cancel but they are telling me about a cancellation fee i must which adds to an amoutn of r2194 which i dont understand why im i liable for there error.</p> <p>i called today requesting to make payment arrangement and let me rather go to the gym instead of paying that amoutn about than they can deduct the money from my accoutn on a monthly basis i spoke to charlotte from sandton cbd branch this lady didnt know what i was sayign what im requesting the conversation was just one sided she didnt provide me with any solutions as i was also giving her a solution, i've requested her to load a debit order going off my accoutn on a monthly basis she couldnt do she kept on telling me i must call the head office to to payament arrangement, WHY MUST I BE SEND FROM PILLAR TO POST AGAIN JUST TO LOAD A DEBIT ORDER IM WILLING TO JOIN THE JOIN AND PAY WHAT EVER AMOUTN IS IN ARREARS BUT THIS REQUEST IS ALSO IMPOSSIBLE TO DO</p> <p> </p> <p>I AM EXTREMELY UNHAPPY WITH THE SERVICE IM GETTING</p> <p>I LEFT MY CONTACT DETAILS NUMEROUS TIMES FOR THE MANAGER TO CALL ME WITH THIS REGARD NOTHING TILL TODAY</p> <p> </p> <p>PLEASE CONTACT ME URGENTLY ********** 094</p>