Very very bad unproff. customer service

On the 30/12/2017, My self and my son was at the gym, swimming. (Virgin active, Tygervalley) But as we entered my son card did not shows he is register. This is been happening ever since I joined the gym I kept on asking the consultant to phone me to corrective it, I even send emails to get this correct, but no one assist me at virgin active. They told me my sons details were wrong.(birth date) So on the 30/12/2017 the very young manager came to the pool area and in front of all the other clients he treated me disrespectful saying I need to come and full in all the paper work again , so I asked him why the day I joined I gave everything they made copies and I paid over +/- over R1300 joining and activation fee. I told him, I moved and I did not have the papers close by. He told me as well, the staff member that signed me on does not work their anymore and he can’t get my file!!I told him to please go and have a look, After a few minutes he came back to the pool once again infront of all the clients he told me that I must pay for my son. I told him but why over 4 months’ time they only tell me this now that I have to pay R170 for activations for is card. I told him why the day I signed on my son card was not activated, why I must pay now if it was done the day I joined. He made me felt like a **** and a *****, and that my contributions to virgin active is nothing because I have discovery vitality. I got very angry, so he told me I must leave his gym. Infront of all the other clients. As I left The women infront by reception attack me as well first asking me sarcastically is the problem with your baby, I told her he is not a baby he is standing in front of you clearly you can see he is a boy of 8 years old. She told me how I must know how old is he, so I told her surely you know the difference between 8 months (baby) or 8 years (boy). They were very rude not helpful or professional at all. I want this staff to be disciplined and they need to apologise, I want a refund on my membership and I want or cancel my gym membership and I will not pay for cancellation, and I don't want anything to do with virgin active again. This is the worst customer service I have ever experienced.

I have been a Officer on ship internationally for 9 years and all in all I have been in the hospitality industry for more than 15 years, if I had to treat a guest like this I would have have been on my final written warning or dismissed. Today I am a training manager and I really think some of the virgin active staff needs customer’s service training and LQA.

Very upset Customer Amanda Lloyd ********** 673